Your dedicated Customer Experience Manager (CXM) builds and maintains strong relationships with clients, acting as the main point of contact and ensuring compliance with contract terms and labor laws. They oversee invoice accuracy, monitor onboarding readiness, and manage communication around changes and incidents. The CXM also handles client correspondence, escalates issues as needed, and ensures strategic alignment with our leadership team. Supporting commercial governance and fostering relationships with key client stakeholders, the CXM is committed to creating positive experiences and nurturing long-term partnerships.