INSURANCE
Insurance Support That Builds Trust
Boost customer satisfaction, speed up claims, and stay compliant with trained, reliable support teams based in North Macedonia.
High-Stakes Admin. Limited Bandwidth.
The insurance industry runs on accuracy, speed, and trust—but staffing shortages and high admin volumes often put all three at risk.
Long Call Queues & Delayed Claims
Policyholders expect fast answers—delays cause frustration and churn.
Complex Regulatory & Compliance Burdens
Constantly changing rules require consistent documentation and attention to detail.
High Volume, Repetitive Tasks
Quote generation, claims intake, and policy updates eat up staff time.
Slow Onboarding of New Agents
Training takes time and slows down service delivery.
Lack of After-Hours Support
Missed opportunities and client dissatisfaction during nights/weekends.
How Basa BPO Solves It
We provide reliable, industry-trained insurance support specialists who help carriers, brokers, and agencies streamline operations—without sacrificing service quality.
Skilled in Claims, Quotes & Policy Admin
Agents trained in U.S. insurance workflows and compliance standards.
Reduce Costs While Improving Responsiveness
Save up to 60% on staffing while serving clients faster.
Customizable Teams for Front & Back Office
Whether it’s client support or admin processing—we’ve got you covered.
Why Choose Us
- Trained in U.S. insurance processes
- Experience with claims processing, quotes, renewals, and data entry
- Compliant with data protection and privacy regulations
- 24/7 or U.S.-business-hour coverage
- Transparent QA, reporting, and performance metrics
- Easy integration with your CRM or insurance platforms