BEHIND BASA BPO
We’re a people-first BPO based in North Macedonia, helping U.S. companies grow with skilled, reliable talent
Our Story
The Idea
It Started With a Simple Idea
We wanted to bring global work to local talent. Two brothers — one experienced in customer service and sales, the other in accounting — came together to create a better way to connect Macedonian professionals with U.S. businesses.
The Launch
Starting from Scratch
With no office and just two people, we began with a digital mindset. But even then, our mission was clear: empower local professionals with real opportunities and offer clients reliable, high-quality support.
The Vision
More Than a Business
With no office and just two people, we began with a digital mindset. But even then, our mission was clear: empower local professionals with real opportunities and offer clients reliable, high-quality support.
Services
High-Performing Teams with Transparent Pricing and
Maximum Control
Customer Service
Deliver exceptional customer experiences with our dedicated support team. We handle inquiries, resolve issues, and ensure customer satisfaction—24/7. Let us be the voice of your brand!
Customer Support
Provide seamless technical assistance with our expert support team. We troubleshoot issues, guide users, and ensure smooth operations—keeping your customers satisfied and your
Logistics
Streamline your operations with our reliable logistics support. We handle order tracking, coordination, and issue resolution to ensure smooth, on-time deliveries and a hassle-free supply chain.
Insurance
We offer efficient claims processing, customer support, policy administration, and underwriting, ensuring accuracy, compliance, and improved operational efficiency.
Healthcare
Enhance operational efficiency with our healthcare solutions, including patient support, billing & coding, claims processing, telemedicine, IT support. We ensure compliance and data security while helping you
Finance
Optimize your financial operations with our expert outsourcing services, including accounting, payroll management, tax preparation, financial reporting, and risk analysis. We ensure accuracy, compliance, and efficiency to