HEALTHCARE
Healthcare Support That Heals the Back Office
Deliver better patient experiences while reducing admin burdens—through trained, HIPAA-aware support teams based in North Macedonia.
The Hidden Strain Behind Healthcare
Healthcare providers are under constant pressure—not just to deliver care, but to manage overwhelming admin workloads and rising operational costs.
Long Hold Times = Patient Frustration
Understaffed front desks lead to poor service and lost trust.
Complex Insurance & Billing Tasks
Verifying coverage, handling claims, and billing are time-consuming and error-prone.
Staff Burnout in Non-Clinical Roles
Repetitive admin tasks drain your in-house team’s energy and attention.
Strict Compliance Requirements (HIPAA)
One slip in data handling can lead to serious fines or legal issues.
Difficulty Scaling with Patient Demand
Growing practices struggle to hire and train fast enough.
How Basa BPO Solves It
We offer specialized healthcare support teams who understand the sensitivity, speed, and compliance required in modern healthcare operations.
Trained in U.S. Healthcare Processes
Agents experienced in patient support, billing, EHR/EMR systems, and HIPAA compliance.
Cut Overhead Without Cutting Care
Reduce non-clinical workload at up to 60% less cost than local hires.
Scale Securely & Rapidly
Expand your support capabilities without overloading your clinical staff.
Why Choose Us
- Familiar with U.S. healthcare systems (Epic, Athena, etc.)
- Trained in HIPAA-compliant communication and data handling
- Services include appointment setting, patient outreach, billing, insurance verification, and more
- Agents available 24/7 or during U.S. business hours
- Transparent metrics, QA, and reporting
- Reduce patient wait times and admin stress