IT & TECH
Technical Support That Moves at Your Speed
Get reliable, trained tech support specialists who help your users faster—without the cost and overhead of expanding your in-house team.
Speed is Everything—But So is Skill.
Tech companies move fast, but high user expectations and complex support issues can overwhelm your internal team and hurt your reputation.
Technical Issues Need Fast, Accurate Help
Users won’t wait around for bug fixes or troubleshooting delays.
Difficult to Scale Support With Growth
As user bases grow, so do tickets—fast.
Hiring Skilled Support Agents is Expensive
You need more than just warm bodies—you need problem-solvers.
24/7 Expectations from a Global User Base
Most startups can’t afford to staff around the clock.
Security & System Access Concerns
Sensitive platforms require trusted, well-managed remote teams.
How Basa BPO Solves It
We help SaaS companies, startups, and tech firms scale support without sacrificing quality—using our skilled, reliable, tech-savvy talent pool.
Trained in Tier 1 & 2 Tech Support
Agents experienced in troubleshooting, product walkthroughs, bug reporting, and escalation protocols.
Support Across Time Zones
Provide always-on support—without hiring night shifts in-house.
Custom Setup for Your Stack
We integrate with your helpdesk (Zendesk, Intercom, Freshdesk, etc.) and reflect your tone and workflows.
Why Choose Us
- Agents with real tech support experience
- Familiar with tools like Jira, Zendesk, Intercom, and Notion
- Fluent English and fast troubleshooting skills
- Custom training on your platform or app
- Support across U.S., EU, and global time zones
- Secure systems, clear SLAs, and real accountability